Refund Policy

Last updated: May 2026

Our guarantee is simple: if we don't deliver the placements in your package, you don't pay for them.

The guarantee: If we do not place your track on the guaranteed number of playlists stated in your package within 10 business days of your order, you may choose either a full refund or a free re-pitch campaign.

1. The 10-day placement guarantee

Every package lists a guaranteed number of playlist placements. We begin pitching within 48 hours and aim to complete placements within 10 business days. If we fall short of the guaranteed number in that window, you are entitled to a remedy under this policy.

2. Your two options if we fall short

Full refund: a complete refund of your campaign fee, returned to your original payment method.
Free re-pitch: we run an additional pitching cycle at no cost to reach your guaranteed placements.

3. What is not refundable

Because results depend on real listeners and the platforms themselves, we cannot refund based on the number of streams, monthly listeners, followers, or revenue earned, or based on not landing on a platform's editorial or algorithmic playlists. The guarantee covers placements, which are what we control. Campaigns that have met their guaranteed placement count are considered delivered.

4. How to request a refund

Email Studiosbrightminds@gmail.com with your order email and track name within 14 days of your campaign window closing. We typically respond within 2 business days and process approved refunds within 5–10 business days, depending on your bank.

5. Chargebacks

If you have an issue, please contact us first — we're committed to making it right under this policy. Initiating a chargeback before contacting us may delay resolution.

6. Contact

Email Studiosbrightminds@gmail.com for anything related to refunds or your campaign.

This document is a general template and not legal advice. Adjust the timelines and terms to match how you actually operate, and have an attorney review it.